windbd Privacy Policy

windbd is the data controller responsible for the personal data collected through the Platform. As data controller, windbd determines the purposes and means of processing your personal information. All data-related queries, access requests, and complaints should be directed to windbd's support team at [email protected]. windbd will respond to all data-related enquiries within 30 days of receipt.

windbd collects personal data in the following categories:

• Identity Data: Full legal name, date of birth, and copies of identity documents submitted during KYC verification (e.g., National Identity Card, passport).
• Contact Data: Mobile phone number and, where provided, email address.
• Financial Data: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account references), transaction records, deposit and withdrawal history.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and referring URLs.
• Usage Data: Pages visited on the Platform, game sessions played, betting history, session duration, and clickstream data.
• Communications Data: Records of messages exchanged with windbd's support team, including support tickets and live chat transcripts.
• Responsible Gaming Data: Self-exclusion elections, deposit limits, time-out periods, and any problem gambling flags raised during account monitoring.

windbd does not knowingly collect data from individuals under the age of 21. If windbd becomes aware that data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed.

windbd collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically as you use the Platform, including via cookies, server logs, and session tracking tools.
• Third-party sources: Data received from payment processors confirming transaction statuses, from KYC verification partners confirming identity checks, and from fraud detection services flagging suspicious activity.

windbd processes your personal data on the following legal bases and for the following purposes:

• Contractual necessity: Processing your registration data, identity verification, payment transactions, and account management activities is necessary to deliver the services you have contracted with windbd to receive.
• Legal obligation: windbd is required to process identity and financial data to comply with anti-money laundering (AML) obligations, responsible gaming requirements, and age verification mandates. windbd must retain certain records for legally prescribed retention periods.
• Legitimate interests: windbd processes technical and usage data to detect and prevent fraud, improve the Platform, maintain platform security, and personalise the player experience in ways that do not override your fundamental privacy rights.
• Consent: Where windbd sends you optional marketing communications about promotions and new features, this is done on the basis of your consent. You may withdraw consent to marketing communications at any time by contacting [email protected].

windbd shares personal data with third parties only where necessary and only with parties who are contractually required to handle your data securely and in accordance with applicable privacy standards. Categories of recipients include:

• Payment processors: bKash, Nagad, Rocket, and Upay receive transaction-level data necessary to process deposits and withdrawals.
• KYC and identity verification partners: Providers who assist windbd in verifying the identity and age of registered players.
• Fraud prevention and risk management services: Third-party services that assist windbd in detecting and preventing fraudulent activity, money laundering, and bonus abuse.
• Game technology providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level data necessary to deliver their games through the windbd Platform.
• Legal and regulatory authorities: windbd will disclose personal data to law enforcement bodies, regulatory authorities, or courts where required to do so by applicable law or legal process.

windbd does not sell, rent, or trade your personal data to third-party data brokers, advertisers, or marketing companies under any circumstances.

windbd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Specific retention periods are as follows:

• Account and identity data is retained for the duration of your account's active life and for a minimum of five (5) years following account closure, in line with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications are retained for two (2) years from the date of the last interaction.
• Technical and usage data logs are retained for up to twelve (12) months.
• Responsible gaming records, including self-exclusion elections, are retained for a minimum of five (5) years to prevent circumvention of exclusion measures.

Upon expiry of the applicable retention period, windbd will securely delete or anonymise your personal data.

windbd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and windbd's servers.
• Encrypted storage of sensitive data including payment references and identity documents.
• Role-based access controls limiting internal access to personal data to staff members with a documented operational need.
• Regular security audits and vulnerability assessments of the Platform's infrastructure.
• Incident response procedures to identify, contain, and report data security incidents in a timely manner.

While windbd takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying windbd immediately if you suspect any unauthorised access to your account.

windbd uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies used include:

• Essential cookies: Required for the Platform to function correctly, including maintaining your logged-in session and securing your account. These cannot be disabled without affecting Platform functionality.
• Analytical cookies: Used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve the Platform experience.
• Preference cookies: Used to remember your language, display, and game preferences so the Platform delivers a consistent experience across sessions.

windbd does not use advertising cookies, retargeting pixels, or third-party tracking scripts that serve personalised advertisements. You may control cookie preferences through your browser's built-in settings. Blocking essential cookies may prevent certain Platform features from working correctly.

As a windbd player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact windbd support at [email protected] with your registered account username and a clear description of your request. windbd will respond within 30 days.

• Right of access: You may request a copy of the personal data windbd holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where windbd no longer has a legitimate or legal basis for retaining it. Note that windbd may be required to retain certain data for AML and responsible gaming compliance reasons even after account closure.
• Right to restriction: You may request that windbd restrict its processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to object: You may object to windbd's processing of your data where that processing is based on legitimate interests. windbd will cease the relevant processing unless it can demonstrate a compelling legitimate ground that overrides your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

The windbd Platform is strictly intended for adults aged 21 and above. windbd does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification is applied at the point of registration and at subsequent intervals as required by windbd's responsible gaming obligations.

If windbd discovers or is notified that a registered account belongs to a person under 21 years of age, windbd will immediately suspend the account, delete all associated personal data that windbd is not legally required to retain, return any Real Money Balance to the source payment method, and permanently prohibit re-registration by that individual.

If you believe that a minor has registered on the windbd Platform, please report this to [email protected] immediately.

windbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. Where changes are material, windbd will notify registered players via the Platform or by the contact details held on file. The revised policy will be published on this page with an updated "Last Updated" date.

Your continued use of the windbd Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request account closure in accordance with the windbd Terms & Conditions.

If you have any questions, concerns, or complaints about how windbd handles your personal data, please contact the windbd support team in the first instance:

• Support Email: [email protected] (plain text — not a clickable link)
• Response time: windbd aims to respond to all privacy-related enquiries within 30 days of receipt, in Bangladesh Standard Time (BST, UTC+6).

windbd is committed to resolving all privacy complaints fairly and transparently. If you are not satisfied with windbd's response to your complaint, you may seek further recourse through appropriate legal channels available in your jurisdiction.